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DeveloperX
202192397
Joined: 04 May 2003
Posts: 1626
Location: Decatur, IL, USA
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 Posted: Fri May 15, 2009 9:27 am Post subject: need CB486DX33 information |
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Anyone remember the good old days of searching for obscure information online without google?
I cannot for the life of me pull any information on this item anywhere.
Google doesn't know much other than ebay links that are dead.
I need to find out all that I can about it. Mostly technical information is the most useful.
GATEWAY CB486DX33
If anyone could help, it would be most appreciated.
Troubleshooting info, user manuals, hardware debug codes, etc. anything related to it is useful.
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Rambling Indie Games, LLC
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tcaudilllg
Dragonmaster
Joined: 20 Jun 2002
Posts: 1731
Location: Cedar Bluff, VA
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| Posted: Fri May 15, 2009 5:18 pm Post subject: |
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Why do you need it?
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DeveloperX
202192397
Joined: 04 May 2003
Posts: 1626
Location: Decatur, IL, USA
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| Posted: Sat May 16, 2009 12:31 am Post subject: |
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| LordGalbalan wrote: | | Why do you need it? |
Because I have 2 of them that I am trying to get running.
Both are seemingly "locked" in an off state.
They WERE working, and then just shut themselves off. simultaneously.
(edit)
Okay, so I'm trying to get help from Gateway themselves...and guess what? they are fucking assholes!
Heres the conversation thus far:
ME:
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Hello. I purchased a few extremely old Colorbook 2000 laptops secondhand, and I was wondering if I could obtain more information about them.
For instance, the troubleshooting guides that the old Gateway techs used, or consumer user's manuals, etc. Pretty much anything that I can get on them. I have searched online for hours to no avail. I know that they are far outdated, yet I still figured that I would give it a try to contact you guys.
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THEM:
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Dear Richard Marks,
Thank you for contacting Gateway. I would be happy to assist you with this issue.
However, with the serial number 931285458 we are unable to pull up the system details. Please send the correct serial number.
The serial number is a 22 or 13 character alphanumeric or 11 digit SNID number which you could find next to or under a bar code in several locations.
· On the bottom of a notebook
· On the back or side of a desktop
· Under the front sliding door on a desktop
· On the original computer box
We will do the needful after getting the correct serial number.
Please visit our web site http://support.gateway.com/
Have a great day!
Respectfully,
Gateway Online Technical Support
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ME:
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I am certain that the number that I gave to you IS the correct serial.
Written next to the word "Serial No. :" is 9 3 1 2 8 5 4 5 8
Please understand that this is an OLD model CB486DX33 Gateway2000 Colorbook laptop.
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THEM:
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Dear Richard Marks,
Thank you for contacting Gateway. I would be happy to assist you with this issue.
I am extremely sorry to inform you that we are unable to pull up the system details since you did not provide us a serial number.
You will get the serial number from the below link and click on Find my serial number icon beside the tab Product serial number.
http://www.onlineregister.com/gateway/cgi/index.cgi?cm_ven=eSupport&cm_cat=TopNav&cm_ite=ProdReg
Another option is that you can fax your Proof of purchase at 605-232-1387.
We will do the needful after getting the correct serial number.
Please visit our web site http://support.gateway.com/
Have a great day!
Respectfully,
Gateway Online Technical Support
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ME:
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You are intent on telling me that I am unable to give you a serial, please look at this photograph that I just have taken of the bottom of the laptop. 
You can clearly see that I have been providing you with the correct serial number.
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...I really hate when techs are total fucking dicks to customers >_<
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DeveloperX
202192397
Joined: 04 May 2003
Posts: 1626
Location: Decatur, IL, USA
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| Posted: Sat May 16, 2009 12:56 pm Post subject: |
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gee it gets better (NOT) :P
THEM:
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Dear Richard Marks,
Thank you for contacting Gateway.I would be happy to assist you with the serial number issue.
Please fax the Proof Of Purchase (POP).The only acceptable POP are: Original proof of purchase, email from the Retail of order confirmation, or a reprint of the receipt from the Retailer. You can fax the appropriate documentation to 605-232-1387. The fax details should include the following.
-Name
-Phone number
-Address
-Serial number
-A short statement that the fax is for proof of purchase.
-All information should be typed or written in black or blue ink
After sending the proof of purchase you may please call our level II support.
Phone Number:800-846-2000
Level II hours of operation are Monday Friday 8 am-8 pm Central Time.
It will take at least 48 hrs to get update in our database.
Please visit our web site http://Gateway.com/
Have a great day!
Respectfully,
Gateway Online Technical Support.
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ME:
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The laptops were purchased directly from an individual (not any retail location) with cash. There is no proof of purchase.
I'm starting to become very upset with your level of customer service.
All I wanted is some information on an obsolete product that your damn employer might still have lying around collecting dust.
Why can't I just get the information I desire or a "Sorry we don't have obsolete product data." message? Why is it that you think you need to ask a dozen questions. What does it MATTER about proof of purchase? Its a damn obsolete device, its not like it can be stolen!
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THEM:
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Dear Richard Marks,
Thank you for contacting Gateway. I apologize for the inconvenience that you have experienced.
I can understand your situation, however, I am extremely sorry to inform you that as per our company policies I am unable to provide support for customer until they provide the correct serial number. So in order to resolve your issue, I would request you to provide the correct serial number.
Respectfully,
Gateway Online Technical Support
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UN-FUCKING BELIEVABLE!!!
I give them a fucking PHOTO of the serial # and they STILL insist that I'm not giving them a valid serial #!
ABSOLUTELY POSITIVELY, GATEWAY EMPLOYS FUCKING MORONS!
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Terry
Spectral Form
Joined: 16 Jun 2002
Posts: 798
Location: Dublin, Ireland
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| Posted: Sat May 16, 2009 2:57 pm Post subject: |
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It looks like it's an automated service. Try goggling a recent serial number and using that in the form to see what happens!
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RedSlash
Mage
Joined: 12 May 2005
Posts: 331
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| Posted: Sat May 16, 2009 4:44 pm Post subject: |
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| Quote: | | So in order to resolve your issue, I would request you to provide the correct serial number. |
WTF?????? Ridiculous!
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Mattias Gustavsson
Mage
Joined: 10 Nov 2007
Posts: 457
Location: Royal Leamington Spa, UK
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| Posted: Sat May 16, 2009 4:46 pm Post subject: |
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Have you tried sending the serial number with the e-mail? It's usually to be found on the bottom of a notebook, on the back or side of a desktop, under the front sliding door on a desktop or on the original computer box.
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tcaudilllg
Dragonmaster
Joined: 20 Jun 2002
Posts: 1731
Location: Cedar Bluff, VA
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| Posted: Sat May 16, 2009 5:19 pm Post subject: |
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486DX33? Agh, slow!
But... don't expect help from Gateway. Try sparking the CMOS.
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RedSlash
Mage
Joined: 12 May 2005
Posts: 331
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| Posted: Sun May 17, 2009 12:36 am Post subject: |
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| Quote: | | Have you tried sending the serial number with the e-mail? It's usually to be found on the bottom of a notebook, on the back or side of a desktop, under the front sliding door on a desktop or on the original computer box. |
I'm assuming you missed his initial post with the email conversation between DevX and Gateway. Sending the serial number in the email was the first thing DevX did, then Gateway didn't believe him, so he sent them the picture of the bottom of the laptop. They still refuse to acknowledge that DevX has a valid serial number despite the evidence he's provided.
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js71
Wandering DJ
Joined: 22 Nov 2002
Posts: 815
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| Posted: Sun May 17, 2009 2:03 am Post subject: |
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I am of the opinion that Mattias was utilizing humor. :)
~Josiah
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Mattias Gustavsson
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DeveloperX
202192397
Joined: 04 May 2003
Posts: 1626
Location: Decatur, IL, USA
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| Posted: Sun May 17, 2009 4:17 pm Post subject: |
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Fucking hell. I give up on these assholes.
ME:
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I am seriously starting to get pissed off at your so-called "support".
You've got to be kidding me. Are you really that ignorant, or are you using canned responses? Do you not have eyes in your head?
I GAVE YOU A LINK TO A PHOTOGRAPH OF THE BOTTOM OF MY LAPTOP CLEARLY SHOWING THE SERIAL NUMBER!
LOOK AGAIN!
http://storage.vintagekyosho.com/dsc01468.png
I've given you the CORRECT SERIAL NUMBER several times now.
THE CORRECT SERIAL NUMBER IS 9 3 1 2 8 5 4 5 8!
NINE THREE ONE TWO EIGHT FIVE FOUR FIVE EIGHT! GOT IT?
Now don't make me tell you again!
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THEM:
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Dear Richard Marks,
Thank you for contacting Gateway. I’ll be happy to assist you in providing much more information on this machine.
I apologize for the inconvenience. Since we did not receive the correct serial number we are not able to pull out more information regarding this system.
Kindly note that for the systems that are not registered with our database we are not able to provide support.
I suggest you to search online so that you may get some information that you needed.
For further clarifications please feel free to visit our web site http://support.gateway.com/
Have a great day!
Respectfully,
Gateway Online Technical Support
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Mattias Gustavsson
Mage
Joined: 10 Nov 2007
Posts: 457
Location: Royal Leamington Spa, UK
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| Posted: Sun May 17, 2009 4:40 pm Post subject: |
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Get them on the phone. If they give you the same response, ask to talk to a supervisor. If you still get the same response, ask to talk to THEIR supervisor. Make it clear you won't back down until they deal with your issue.
You'd be amazed how well this works (5 years in the UK taught me that lesson :P)
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RedSlash
Mage
Joined: 12 May 2005
Posts: 331
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| Posted: Mon May 18, 2009 5:10 pm Post subject: |
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GW: Welcome to Gateway customer support! How may I assist you?
DevX: I want to speak with your supervisor
GW: Can you provide us with the serial number
DevX: 931285458
GW: Thank you for contacting Gateway. I’ll be happy to assist you in providing much more information on this machine. Since we did not receive the correct serial number we are not able to pull out more information regarding this system. For further clarifications please feel free to visit our web site http://support.gateway.com/
DevX: LET ME SPEAK TO YOUR SUPERVISOR!
GW: Thank you for contacting Gateway. I’ll be happy to assist you in providing much more information on this machine. Since we did not receive the correct serial number we are not able to pull out more information regarding this system. For further clarifications please feel free to visit our web site http://support.gateway.com/
DevX: @#^&$!!!!!!
GW: Thank you for contacting Gateway. I’ll be happy to assist you in providing much more information on this machine. Since we did not receive the correct serial number we are not able to pull out more information regarding this system. For further clarifications please feel free to visit our web site http://support.gateway.com/
- * click * -
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DeveloperX
202192397
Joined: 04 May 2003
Posts: 1626
Location: Decatur, IL, USA
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| Posted: Mon May 18, 2009 6:06 pm Post subject: |
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LMFAO!!!
Yeah, Redslash you pretty much got it nailed.
Thats exactly what I expect when calling..since its not a fucking human but a damned recording when you call them.
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